Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays).
Orders generally ship within 2-3 business days after purchase.
Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.
All orders placed on Friday after 12:00 p.m. PST will begin processing on the following Monday.
Available shipping methods for domestic orders include:
USPS Mail: Rates are based on your address (5-7 business days)
Free Shipping (USPS Priority Mail): For domestic and foreign orders over $150
*Signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If USPS attempts delivery and you are not available, please report to your local USPS Office immediately to claim your package before it is returned to us.
Available shipping methods for international orders include:
Canada - USPS Priority Mail International: Rates Based On Address (7-14 business days)
United Kingdom - USPS Priority Mail International: Rates Are Based On Address (7-14 business days)
All Other Countries - USPS Priority Mail International: Rates are based om address (7-14 business days)
Please note that Zay Luxe Collection ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Zay Luxe Collection and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Zay Luxe Collection, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fee).
Zay Luxe Collection is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).